social security administration telephone number

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But, AFGE said that the agency implemented a more limited telework policy. In part to help alleviate those issues, AFGE recommended maximizing telework.

With reentry plans underway, representatives from AFGE said they’re concerned that SSA did not implement some of the union’s recommendations about how to move forward with employee telework options.Īngela Digeronimo, regional vice president for AFGE Council 220, told Federal News Network that recruitment and retention challenges for the agency are not new. SSA employees returned to the office last week after the agency reached an agreement with its three unions in January about return-to-office plans. The agency announced in a blog post on April 4 that it will open its doors to the public on April 7. “We will have less overtime available to help address increased demand from people returning to our offices for in-person service.” “It will require us to delay needed hires, including teleservice center staff and information technology improvements,” SSA said. The agency said the flat budget contributes to staffing challenges that delay results at the customer end. “The 2022 enacted level is nearly $850 million short of the president’s fiscal 2022 budget.” The appropriations are “not sufficient to provide the level of service the public requires, as our funding has remained relatively flat for the previous four years,” SSA said. In this executive briefing, the following experts will discuss the tactics used to reimagine hiring in government. Insight by Monster Government Solutions: Let’s make one thing clear: Federal human resources processes and procedures are not broken.

Inadequate funding under the fiscal 2022 budget exacerbates the hiring and retention challenges, SSA added. “We have been transparent with our employees and the public about telephone problems, which we are working hard to resolve,” SSA said in an email to Federal News Network. That could place additional strain on current employees when the agency starts in-person services, representatives from the American Federation of Government Employees said. That could place additional strain on current employees when the agency starts in-person services.Īlong with hiring issues, the agency faces problems with its phone system for customers. That will start on April 7, just about a week after many of those workers returned to the office themselves on March 30.Īlong with hiring issues, the agency faces problems with its phone system for customers.

Virgin Islands, and Commonwealth of Northern Mariana Islands, is currently the best means available to electronically confirm employment eligibility.Amid a struggle to hire more employees at the Social Security Administration, agency workers are ramping up to provide in-person services at local offices. Finally, in some instances employers may be required to participate in E-Verify as a result of a legal ruling.Į-Verify, which is available in all 50 states, the District of Columbia, Puerto Rico, Guam, the U.S. Employers may also be required to participate in E-Verify if their states have legislation mandating the use of E-Verify, such as a condition of business licensing. However, employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation (FAR) E-Verify clause are required to enroll in E-Verify as a condition of federal contracting. E-Verify employers verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).Į-Verify is a voluntary program. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

Social security administration telephone number how to#